Privacy Policy
Effective Date: 24 June 2026
MySmartHomeApp (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Policy explains what we collect, how we use it, and the rights available to you.
Information We Collect
Account Information
- Name
- Email address
- Account preferences
- Subscription details
Smart Home Information
When you connect third-party integrations, we may collect:
- Device names
- Device status
- Device settings
- Energy data
- Vehicle telemetry
- Sensor information
- Automation settings
Technical Information
- IP address
- Browser information
- Device identifiers
- Application logs
- Diagnostic information
How We Use Information
We use collected information to:
- Provide services
- Authenticate users
- Display connected device information
- Deliver automation features
- Improve platform performance
- Provide customer support
- Prevent fraud and abuse
Third-Party Services
We may exchange data with connected services including:
- Tesla
- SmartThings
- Tuya
- Sungrow
- Amazon Alexa
- Other integrations selected by you
Data exchanged is limited to what is necessary to provide requested functionality.
Data Storage
Your information may be stored on secure cloud infrastructure located in Australia or other jurisdictions.
We implement reasonable security measures including:
- Encryption in transit
- Access controls
- Secure authentication
- Monitoring and logging
No method of transmission or storage is completely secure.
Data Breach Notification
If a data breach occurs that is likely to result in serious harm to affected individuals, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).
Data Retention
We retain information:
- While your account remains active
- As necessary for legal obligations
- For dispute resolution
- For service improvement and security
You may request account deletion.
Account Deletion
Upon request, we will delete personal information unless retention is required by law.
Connected integration tokens may also be revoked.
Cookies and Analytics
We may use:
- Essential cookies
- Authentication cookies
- Analytics tools
- Performance monitoring tools
Cookies help improve user experience and platform performance.
Marketing Communications
We may send:
- Service updates
- Security notifications
- Billing communications
You may opt out of marketing communications at any time.
Your Rights
Subject to applicable law, you may request:
- Access to your information
- Correction of inaccurate information
- Deletion of personal information
- Export of your data
Requests may be submitted to [email protected].
Complaints
If you believe we have mishandled your personal information, contact us at [email protected] and we will investigate and respond. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Children’s Privacy
The Platform is not intended for children under 13 years of age.
Changes to this Policy
We may update this Privacy Policy from time to time.
Changes become effective when published on the Platform.
Contact
Privacy Officer