Subscription & Billing Policy

This Subscription & Billing Policy forms part of the MySmartHomeApp Terms and Conditionsand applies to all paid subscriptions and services provided through MySmartHomeApp.com (“Platform”, “Service”, “we”, “our”, or “us”).

1. Subscription Plans

MySmartHomeApp offers subscription plans that may include:

• Free plans
• Monthly subscriptions
• Annual subscriptions
• Promotional plans
• Enterprise or custom plans

Features available under each plan are described on our website and may change from time to time.

2. Subscription Features

Subscription plans may include limits on:

• Number of dashboard devices
• Number of wall screens
• Number of connected integrations
• Number of locations
• Historical data retention
• Automation features
• Premium widgets
• API access
• Support levels

Plan limits are determined by the subscription tier selected by the customer.

3. Billing Cycle

Subscriptions are billed:

• Monthly in advance; or
• Annually in advance

Your billing cycle begins on the date your subscription is activated.

4. Automatic Renewal

All paid subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date.

By subscribing, you authorize us to automatically charge your selected payment method for future renewal periods.

5. Pricing

Subscription prices are displayed in Australian Dollars (AUD) unless otherwise stated.

Prices may be updated from time to time.

If pricing changes:

• Existing subscribers will be notified in advance.
• New pricing will apply from the next renewal period.
• Continued use of the Service after renewal constitutes acceptance of the new pricing.

6. Free Trial and Promotional Offers

We may offer:

• Free trials
• Introductory pricing
• Promotional discounts

Unless otherwise stated:

• Free trials automatically convert to a paid subscription upon expiry.
• Promotional pricing applies only for the specified period.
• Standard pricing will apply after the promotional period ends.

7. Payment Methods

We accept payment methods supported by our payment processor.

You are responsible for:

• Maintaining valid payment details.
• Ensuring sufficient funds are available.
• Updating expired payment information.

8. Failed Payments

If payment cannot be processed:

• We may retry the charge.
• Access to premium features may be suspended.
• Connected integrations may be temporarily disabled.
• Account access may be restricted until payment is received.

We reserve the right to terminate accounts with unresolved payment failures.

9. Cancellation

You may cancel your subscription at any time through your account settings.

Upon cancellation:

• Your subscription remains active until the end of the current billing period.
• No further charges will be made.
• Access to premium features will end when the current billing period expires.

Cancellation does not automatically delete your account or stored data.

10. Refund Policy

Unless required by Australian Consumer Law:

• Subscription fees are non-refundable.
• Partial billing periods are not refunded.
• Unused subscription time is not refunded.
• Downgrades do not generate refunds or credits.

Refund requests may be considered on a case-by-case basis at our sole discretion.

11. Downgrades

If you downgrade your subscription:

• Changes take effect at the next renewal date.
• Features exceeding the limits of the new plan may become unavailable.
• Historical data may be subject to retention limits of the downgraded plan.

You are responsible for ensuring your usage complies with the selected plan.

12. Account Suspension

We may suspend or restrict access if:

• Payment is overdue.
• Fraudulent activity is suspected.
• The Service is used in violation of our Terms and Conditions.
• Excessive or abusive usage impacts platform stability.

Suspension does not remove your obligation to pay outstanding fees.

13. Device and Integration Limits

Each subscription plan includes specific usage limits.

These may include:

• Maximum wall screens
• Maximum connected devices
• Maximum integrations
• Maximum customer locations
• API usage limits

Attempting to bypass plan limits may result in account suspension.

14. Fair Use Policy

To ensure reliable service for all customers, we may impose reasonable limits on:

• API requests
• Device polling frequency
• Automation execution
• Data storage
• Bandwidth consumption

Customers engaging in excessive usage may be contacted to upgrade to a more suitable plan.

15. One Account Per Household or Business

Subscription plans are intended for use by a single household or business entity unless otherwise specified.

You must not:

• Share subscription access with unrelated third parties.
• Circumvent subscription limits.
• Create multiple accounts to avoid plan restrictions.

We reserve the right to suspend or terminate accounts that attempt to bypass subscription limitations.

16. Connected Device Ownership Verification

To protect platform integrity and prevent misuse:

• A connected integration account may only be linked to one MySmartHomeApp account at a time.
• Integrations already linked to another account may be blocked from re-registration.
• Additional verification may be required to transfer ownership.

17. Service Changes

We may:

• Add new features
• Modify existing features
• Retire unsupported integrations
• Introduce new subscription plans

We will make reasonable efforts to notify customers of material changes.

18. Taxes

Prices may be inclusive or exclusive of GST depending on how they are displayed.

Where applicable, GST will be calculated and displayed during checkout.

19. Contact

MySmartHomeApp

Email: [email protected]
Website: https://mysmarthomeapp.com